Support

What to Include

• Approximate time the issue occurred.
• Tool name used, such as check_app_identity or generate_submission_verdict.
• Input type or a redacted input summary.
• Returned error code or Finding Code.
• Steps to reproduce the issue.
• Do not send passwords, keys, tokens, or sensitive credentials by email.

Support Scope

• Tool call issues.
• Input Schema understanding.
• Output field understanding.
• Page or endpoint accessibility.
• Privacy and data handling questions.
• Fixed Ruleset explanation for openai-app-submission-2026-07-14.

Non-Support Scope

• Deploying an app for a user.
• Uploading logos or other assets.
• Verifying domains or visiting external systems.
• Submitting platform reviews.
• Guaranteeing approval.
• Providing an official platform review decision.

Data / Privacy Questions

Questions about the stateless read-only implementation or user-provided input can be sent to the support email.

App Boundary Reminder

AI App Readiness Checker checks user-provided information. It does not access external systems, call external APIs, modify resources, deploy apps, or submit reviews.